Privacy Policy

We collect information you provide directly: • Registration data (name, email, phone) • Profile information and identity verification • Precise location data (GPS coordinates) • Payment information processed securely • Communications within the platform • Photos you upload for tasks

Our app collects and uses your precise location data (GPS coordinates) for the following purposes: • Connecting you with helpers or tasks near you: We use your location to show you available tasks in your area and to match you with nearby helpers. • Address selection: When creating a task, you can use your current location or choose a location on the map to set pickup and delivery addresses. • Real-time location sharing during active tasks: When a helper is en route to a task, their real-time location is shared with the requester so they can track arrival. This location sharing is only active during the task. • Task completion verification: For certain task types (such as recycling or deliveries), we verify the helper's location to confirm the task was completed at the correct location. • Distance calculation: We calculate distances between pickup and delivery points to show route information. Location data is collected when: • You open the app and grant location permission • You use the 'Use my location' or 'Choose on map' features • You are actively working on a task as a helper (real-time tracking) • You complete a task that requires location verification You can deny location permission, but some features will not work properly without it. You can manage location permissions in your device settings at any time.

We use your information to: • Provide and improve our services • Connect you with nearby helpers or requesters • Process payments securely • Send you notifications about your tasks • Verify task completion at correct locations • Ensure platform security and prevent fraud

We share limited information with: • Other users: During an active task, your approximate location may be shared with the other party. Helpers' real-time location is shared with requesters when en route. • Payment service providers: For secure transaction processing • Authorities: When legally required We never sell your personal data, including location data, to third parties.

We implement technical and organizational security measures to protect your data, including encryption, restricted access, and regular security audits. Location data is transmitted securely and stored with the same protections as other personal data.

You have the right to: • Access your personal data, including location history • Rectify incorrect data • Request deletion of your data • Object to processing of your data • Data portability • Withdraw consent for location tracking at any time To exercise these rights, contact us at hello@echame.es

We retain your data while you maintain an active account. Location data associated with completed tasks is retained for the legally required period for transaction records. After deleting your account, we retain certain data for the legally required period.

For any privacy inquiries, you can contact us at hello@echame.es